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Mostly good, paint sloppy, service suggestions |
January 4, 2016 |
Reviewer:
Gilbert Kruidenier from CASEY, ACT Australia
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The packaging was well done, it arrived without damages and within a week. The additional gear bags and shinai bag are a nice bonus. Everything seems to fit, the measuring guide works. My very big point of dissatisfaction is the Men paintwork for both Mens. It looks like a sloppy rushjob. There's uneven red paint over the first 2 cm of the metal guard all around, very disappointing as the rest of the Mens looks really nice and high quality.
Customer Service suggestions: *display the order value in the ordering country, additional fees and exchange rates are an unwelcome surprise. *I expect E-bogu to inform the exporter and not leave it to the customer to explain details to Fedex/customs what is in the parcel. *I suggest you mention that despite FREE shipping, import fees are not included (another AUD$270). *you have great videos online on how to care for your gear and put it on, include a paper or digital version of this information in a complete gear shipment!
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