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My Account
How do I create an account?
  1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
  Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
  Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
What is your return/exchange policy?
 

E-BOGU.COM, INC. RETURN POLICY

If you would like to return a product, please request a RMA (Return Material Authorization) Number from our Returns Department by e-mail, before sending the merchandise back to our facility. Also, please confirm that the item you are returning meets all of our guidelines provided below. Our contact information and return address is the following:

Please send an e-mail to this address, with the following information:

email: returns@e-bogu.com

  1. Order Number
  2. Your Name
  3. Phone number where we can reach you
  4. Product that you are planning to return
  5. Reason for the return

Return Address:
E-BOGU.COM, Inc.
C/O Returns Department
1581 Browning
Irvine, CA 92606 USA

Customers are responsible for all shipping costs associated with the merchandise return. All shipping fees are non-refundable. If you took advantage of our FREE Shipping, at the time of purchase, the amount that will be refunded to you will be the item price minus the shipping cost for the item to be shipped to your address.  E-BOGU.COM will issue a refund once we receive the returned item, and confirm the RETURN TERMS AND CONDITIONS. The refund transaction usually takes 1-2 weeks.



RETURN TERMS AND CONDITIONS

Please note that E-BOGU.COM will ONLY accept returns if the items meet the following terms and conditions.

  1. Have a valid RMA number obtained within 7 days of receiving the product: The RMA number will expire in two weeks, thus if we do not receive the return item(s) in two weeks from the time the number has been issued, your return/exchange inquiry will be canclled automatically.
  2. Original Condition/Unused/Unwashed
  3. If a Hakama is being returned, the white tags and strings that hold the Hakama pleats are in the original condition.
  4. Free of filaments, such as, Pet Hair, Lint, etc.
  5. Original packaging


The following items cannot be returned:

  1. Customized Bogu
  2. All Customized products: (e.g. Zekken, Hakama with Himo (Strap Extension), embroidered items, Printed items)
  3. Outlet products
  4. Products listed as NO RETURN
  5. Books, Videos, CDs, DVDs
  6. Products damaged after the items have arrived to the customer

E-BOGU.COM, INC. EXCHANGE POLICY

E-bogu.com, Inc. will only accept exchanges for items purchased in a set. Such examples would be the following:

    1. Non-customized Bogu Sets
    2. Kendogi and Hakama Set
    3. Bokken Set
    4. Etc.

 

If you would like to make an exchange, please request a RMA (Return Material Authorization) Number from our Returns Department by e-mail, before sending the merchandise back to our facility. Also, please confirm that the item you are returning meets all of our guidelines provided above. Our contact information and return address is the following:

Please send an e-mail to this address, with the following information:

email: returns@e-bogu.com

  1. Order Number
  2. Your Name
  3. Phone number where we can reach you
  4. Product that you are planning to return
  5. Reason for the exchange

Return Address:
E-BOGU.COM, Inc.
C/O Returns Department
1581 Browning
Irvine, CA 92606 USA
Customers are responsible for all shipping costs associated with the exchange. The exchange shipping fee that we must charge to ship the merchandise back to you will depend on the product quantity, weight and destination.

I received the wrong product.
  E-bogu.com will compensate for the shipping fee only if we sent you the wrong item. In such case, we will issue a prepaid return label with the correct item and have you use the prepaid shipping label to send us back the wrong item.

Please feel free to contact customer service if you have any questions and/or comments regarding e-bogu.com, Inc.ís return policy at 949-756-8880 or e-mail us at returns@e-bogu.com .

When will my order ship?
  Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.