Find quick answers to your questions below...
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
I received the wrong product.
When will my order ship?
International Shipping
How much is the Customs Tax Duty charges?
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
Low Price Guarantee
Privacy Policy
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
I want to pay by wire transfer to your bank. Please provide me with the Bank information.
When will my credit card be charged?
Buyer's Guide
Custom Shinai/Bokuto Engraving Form
Name Embroidery Form
Zekken Order Form
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you? Inc. Vision
How did come up with such lower price?
Is your main job, Taro?
What is vision for the future?
Who is staff?
Kendo FAQs
Do you offer club discounts?
Do you offer equipment repair service?
How should I wash the Keikogi and Hakama?
What are the basic measurements required to purchase a Bogu Set?
What is the best way to avoid breaking the Shinai?
What is the meaning of Bu (e.g. 1.0 Bu, 1.2 Bu, 1.5 Bu, 2 Bu) on the Hand stitched Bogus?
What is the meaning of stitching (e.g. 2 mm, 3 mm) on the Machine stitched Bogus?
What size shinai should I use?
Return and Exchange Policy
How do I return and/or exchange a product?
Terms and Conditions (Please Read!)
Specials and Coupons
E-BOGU Specials and Coupons