How do I return an item?

E-BOGU.COM, INC. RETURN POLICY

If you would like to return a product, please request a RMA (Return Material Authorization) Number from our Returns Department by e-mail, before sending the merchandise back to our facility. Also, please confirm that the item you are returning meets all of our guidelines provided below. Our contact information and return address is the following:

Please send an e-mail to this address, with the following information:

email: returns@e-bogu.com

  1. Order Number
  2. Your Name
  3. Phone number where we can reach you
  4. Product that you are planning to return
  5. Reason for the return

Return Address:
E-BOGU.COM, Inc.
C/O Returns Department
1581 Browning
Irvine, CA 92606 USA

Customers are responsible for all shipping costs associated with the merchandise return. All shipping fees are non-refundable. If you took advantage of our FREE Shipping, at the time of purchase, the amount that will be refunded to you will be the item price minus the shipping cost for the item to be shipped to your address.  E-BOGU.COM will issue a refund once we receive the returned item, and confirm the RETURN TERMS AND CONDITIONS. The refund transaction usually takes 1-2 weeks.



RETURN TERMS AND CONDITIONS

Please note that E-BOGU.COM will ONLY accept returns if the items meet the following terms and conditions.

  1. Have a valid RMA number obtained within 7 days of receiving the product
  2. Original Condition/Unused/Unwashed
  3. If a Hakama is being returned, the white tags and strings that hold the Hakama pleats are in the original condition.
  4. Free of filaments, such as, Pet Hair, Lint, etc.
  5. Original packaging


The following items cannot be returned:

  1. Customized Bogu
  2. All Customized products: (e.g. Zekken, Hakama with Himo (Strap Extension), embroidered items, Printed items)
  3. Outlet products
  4. Products listed as NO RETURN
  5. Books, Videos, DVDs
  6. Products damaged after the items have arrived to the customer

E-BOGU.COM, INC. EXCHANGE POLICY

E-bogu.com, Inc. will only accept exchanges for items purchased in a set. Such examples would be the following:

    1. Non-customized Bogu Sets
    2. Kendogi and Hakama Set
    3. Bokken Set
    4. Etc.

If you would like to make an exchange, please request a RMA (Return Material Authorization) Number from our Returns Department by e-mail, before sending the merchandise back to our facility. Also, please confirm that the item you are returning meets all of our guidelines provided above. Our contact information and return address is the following:


Please send an e-mail to this address, with the following information:

email: returns@e-bogu.com

  1. Order Number
  2. Your Name
  3. Phone number where we can reach you
  4. Product that you are planning to return
  5. Reason for the exchange

Return Address:
E-BOGU.COM, Inc.
C/O Returns Department
1581 Browning
Irvine, CA 92606 USA
Customers are responsible for all shipping costs associated with the exchange. The exchange shipping fee that we must charge to ship the merchandise back to you will depend on the product quantity, weight and destination.