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Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
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My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
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I forgot my password.
What is your return/exchange policy?
I received the wrong product.
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International Shipping
How much is the Customs Tax Duty charges?
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Guarantees
Low Price Guarantee
Privacy Policy
Security
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
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I want to pay by wire transfer to your bank. Please provide me with the Bank information.
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Buyer's Guide
How do I buy/redeem a gift certificate?
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How do I use a coupon?
Additional Support
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e-bogu.com Inc. Vision
How did e-bogu.com come up with such lower price?
Is e-bogu.com your main job, Taro?
What is e-bogu.com vision for the future?
Who is e-bogu.com staff?
Kendo FAQs
Do you offer club discounts?
Do you offer equipment repair service?
How should I wash the Keikogi and Hakama?
Uniform Size Chart
What are the basic measurements required to purchase a Bogu Set?
What is the best way to avoid breaking the Shinai?
What is the meaning of Bu (e.g. 1.0 Bu, 1.2 Bu, 1.5 Bu, 2 Bu) on the Hand stitched Bogus?
What is the meaning of stitching (e.g. 2 mm, 3 mm) on the Machine stitched Bogus?
What size shinai should I use?