Find quick answers to your questions below...
Order Status
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
• My product is missing parts.
• When will my backorder arrive?
My Account
• How do I create an account?
• How do I edit my account information?
• How much is my shipping?
• I forgot my password.
• I received the wrong product.
• When will my order ship?
International Shipping
• How much is the Customs Tax Duty charges?
• Do you ship to my country?
• What are my payment choices?
• When will my order ship and what are my shipping charges?
Guarantees
• Low Price Guarantee
• Privacy Policy
• Security
Pricing and Billing
• Do I have to pay sales tax?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• I want to pay by wire transfer to your bank. Please provide me with the Bank information.
• When will my credit card be charged?
Buyer's Guide
• Custom Shinai/Bokuto Engraving Form
• Name Embroidery Form
• Zekken Order Form
• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?
Additional Support
• How do I contact you?
e-bogu.com Inc. Vision
• How did e-bogu.com come up with such lower price?
• Is e-bogu.com your main job, Taro?
• What is e-bogu.com vision for the future?
• Who is e-bogu.com staff?
Kendo FAQs
• Do you offer club discounts?
• Do you offer equipment repair service?
• How should I wash the Keikogi and Hakama?
• What are the basic measurements required to purchase a Bogu Set?
• What is the best way to avoid breaking the Shinai?
• What is the meaning of Bu (e.g. 1.0 Bu, 1.2 Bu, 1.5 Bu, 2 Bu) on the Hand stitched Bogus?
• What is the meaning of stitching (e.g. 2 mm, 3 mm) on the Machine stitched Bogus?
• What size shinai should I use?
Return and Exchange Policy
• How do I return and/or exchange a product?
• Terms and Conditions (Please Read!)
• FAQ
Specials and Coupons
• E-BOGU Specials and Coupons